FAQ

Our kitchens are designed to order and built in a removable masonry style, with internal structure and finishes selected according to the project. Countertops and many signature elements are made in hand-decorated glazed Etna lava stone, combining durability, functionality, and artisan character.

A traditional masonry kitchen is built directly on site with fixed structural work. A removable masonry kitchen keeps a similar visual language, but uses designed and assembled components for a more flexible solution, with a less invasive installation process and without the full structural work of classic masonry.

Yes. Artesole works around custom requests: dimensions, shapes, colors, decorative motifs, finishes, and overall layout are evaluated according to the space and the type of product required. Each piece is developed to fit the client’s setting.

If you have seen a product in our catalog and want a similar piece, you can use the Quote Request page, which works as a request linked to selected catalog products. For freer, custom, or fully bespoke requests, we recommend contacting us through the Contact page and sending dimensions, photos, references, or style ideas so we can reply as precisely as possible.

Lead time depends on project complexity, requested customization, and current production scheduling. For that reason, timing is always confirmed during the quote stage after the composition, materials, and technical details have been defined.

You can start from the table collection and select a preferred shape, size, or decorative reference, then send us your request. If you need a fully bespoke table, we can also evaluate a design developed from your specific requirements.

As a general indication, production can range from 15 to 30 business days, depending on the season, dimensions, base type, and level of customization. The actual timeframe is always stated in the quote.

Shipping costs vary according to size, weight, destination, whether bases or chairs are included, and any additional service requested. The amount is therefore included in the quote so it matches the actual product and delivery conditions.

Artesole operates from Sicily but organizes deliveries far beyond the local area, not only across Italy and Europe but also to destinations worldwide. Over the years, we have already delivered a number of our creations to places such as the United States and Australia. Our international reach is expanding rapidly thanks to clients who recognize and appreciate work made with genuine care, expertise, and artisan passion.

Yes. Artesole glazed lava stone is suitable for outdoor use: our crafting and glazing process makes it resistant to heat and weather exposure, while also keeping it easy to clean and durable over time. During the design phase, we then define the most appropriate product configuration and finish for the intended setting.

Glazed lava stone is highly resistant and does not require complex maintenance. For routine cleaning, common cleaning products and a soft cloth are generally enough. The glazed surface is designed to handle everyday use very well and remain easy to keep clean over time.

Many of our decorative works are done by hand, especially on tables and kitchens, but we also offer high-resolution photoceramic work and traditional screen-printing solutions. The decoration method is always defined clearly according to the project. For hand-decorated pieces, clients can also visit the company while the decoration is being carried out to view the work and, where possible, refine the design directly with us during the process.

Yes. We can evaluate custom work on decoration, colors, dimensions, and aesthetic details starting from a reference image, a drawing, or a design idea provided by the client.

Yes. In addition to tables and kitchens, Artesole also creates countertops, sinks, work surfaces, bathroom furniture, cladding, stair coverings, barbecues, and many other glazed lava stone elements developed according to the project.

Products are packed in sturdy wooden crates or dedicated containment structures built according to the type and size of each piece. This gives the product protection well beyond what is strictly necessary, so it can travel in the safest possible conditions.

Response times depend on the type of request and the level of detail involved, but our team reviews every inquiry in order to provide a clear and useful reply as quickly as possible.

If you are already one of our customers, you will have a dedicated contact person you can rely on for any information about our products. We are proud of the quality of our work, but if an issue should arise there is no need to worry: every product is covered by warranty. For any need, please feel free to contact us and we will be glad to assist you and find the best solution.

Yes. You can request an appointment with our team to discuss a project or receive more detailed information. We recommend contacting us in advance through the Contact page or by email at info@artesole.it so we can organize the visit or conversation in the most useful way.

We do not rely on a traditional printed catalog. The website is the main reference for collections, images, and inquiries. If you are a reseller or trade professional interested in working with Artesole, you can contact us with your business details and partnership request.